By: Joshua James Abblett
Return of Operator 37 “Tim”/ HVAC Specialist/Firefighter Supervisor and His Firefighter Squad:
A particularly troubling incident occurred when our recently repaired air conditioning unit began to malfunction, causing water to soak through the electrical wires in our home.Concerned about the potential dangers, we contacted the AC company that had performed there pairs. Instead of addressing the issue, they astonishingly instructed us to call 911. Following their advice, we did just that, and the Holly Springs firefighters were dispatched to our home.
When the firefighters arrived, they assessed the situation and agreed that the AC company,Waldrop, needed to return and properly address the issue. We contacted Waldrop, and it was during this call that one of the firefighters, who introduced himself as “Tim,” took the phone and identified himself to the company. To our shock, the company hung up on him abruptly,refusing to take responsibility or send someone out to fix the dangerous situation.
As “Tim” continued to interact with us, it became clear that he was the same person as Operator 37, the 911 dispatcher who had previously harassed us during an emergency call.Recognizing his voice and demeanor, we realized that the very person who had dismissed our concerns and acted aggressively on the phone was now at our home in person, further escalating the situation.
The firefighters then left, advising us to simply turn off the breaker. This advice was both inadequate and irresponsible, especially considering the severity of the situation. I had already informed both the AC company and the Holly Springs firefighters that I had been electrocuted just months prior and that dealing with such an issue was not something I could safely do. Their response was not just dismissive; it was outright negligent, especially with children in the home.
As I voiced my concerns about their negligence, particularly the risk to my family, Tim(Operator 37) responded with a shocking and direct threat. He said, “We will just pull your meter,” explicitly suggesting that our power could be cut off as a form of retribution for questioning their actions. This threat came directly after we pointed out the negligence of leaving a family with flooded wires and an unresolved electrical hazard.
This entire situation was almost unbelievableāhow could they get away with this? It was a blatant disregard for our safety and well-being. The fact that the very people who were supposed to ensure our safety were the ones threatening us left us questioning the integrity of the entire system. It was not just negligent; it was a clear abuse of power, highlighting the lengths to which these individuals would go to avoid accountability. This experience only deepened our mistrust and frustration with the local authorities and emergency services.
Excerpt From We Come In Peaces: The Abblett File
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